What our Customers say...

Testimonials

Nancy,

For whatever reason I can’t seem to leave a review on Google for your great Company but I’ll send my thanks to you and ask that you please forward to the appropriate parties.

Having a water problem on a holiday weekend isn’t much fun but it was such a great relief to get in touch with SERVPRO and experience your quick service.  Austin and Jeff were so good about letting me know what needed to be done and what to expect and then doing it; you were very kind to return my calls in a timely manner and to let me know the amount charged to my card; and it was also surprising that the production manager, Nathan, showed up to make certain all was done properly - very impressive and what a great Team ....

Please extend my “thanks” to all and I will certainly recommend your services to Castleridge - our neighborhood.

Sincerely,

Dolores Krug

Sent from my iPad

The best customer service ever!  

They arrived to my home in less then an hour with very polite employees! 

One of the most honest companies I have ever had the pleasure of knowing! Takes care of business! 

When the rainy season came about 3 inches of water flooded my entryway. When I called my local SERVPRO I felt comfortable with the fact that they were local residents from Grand Prairie and they knew exactly what to do! They arrived within minutes and dried the areas affected. They also advised me as to what to do when this happens again. I appreciate that they took the time to address my concerns and gave me tips for the future. 

They carefully removed all mold affected areas in my home and explained each step of the way. I have never interacted with such a careful company. I had no idea that I had a pipe leak and when I found out I was terrified of the repair costs/process. SERVPRO took the time to guide me and my family each step of the way! I was relieved when they removed the molded areas and addressed the pipe leak that was found! My technician Nathan explained everything in detail before performing the service. Great company! Amazing attention to detail! 

By far the nicest and fastest service I have ever had! I wouldn't trust any other company with my things! Thank you for taking care of my situation at such a stressful time!  

We had not been able to use our outdoor grill for two years before we called SERVPRO! They got our outdoor area restored and running again in less then two days! Their technicians were very nice and fast. I could not have asked for a better experience! Thank you! 

Nathan & Nancy: First, let me tell you how much I appreciate the excellent work you did in my home in Mesquite, TX, in 2015. Not only was the remediation handled expediently but very professional by all of your people.  If you ever need a recommendation, please consider me as a very satisfied client! Also, thank you for "holding" all of the items from my home deemed as "unsafe and to be destroyed" for such a long and extended period of time.  As I have finally settled my lawsuit on Friday, June 24, 2016, and the parties involved are not interested in receiving these items, you may now destroy these items at your convenience. Again, thank you for the excellent work ethics.....it is so refreshing knowing there are companies like yours that exist.  I can now move on after my long 3 year battle and return my home to its original condition before the "black mold invasion"! Please say thank you to all involved!  Take care! Cynthia Bowman

We have been using SERVPRO for several years now. We make a phone call and they are prompt, professional and get the job done! Kathy Anderson is great to stop by and check on us to see if we need anything. We joke about not wanting to ever call SERVPRO, but it is nice to know they are there when the unforeseen happens, and it does happen!

Extremely courteous and professional, very informative on every visit. I will definitely recommend you to all my friends. Thank you for your help, Linda.

What great service and response. Brandon was a hero!!!!

 

What a fantastic and professional company SERVPRO of Grand Prairie is. When we needed them the most ... they showed up on time and delivered impeccable service. Special Thanks to Kathy Anderson and the guys! Keep up the hard work!

My wife and I received great service from the SERVPRO team that came out during our flooding issue. Oscar Ortiz was amazing! He was extremely knowledgeable and incredibly professional. Oscar was able to let us know what to expect throughout the entire process—from beginning to end—which gave us a good sense of peace during a very stressful time. We knew from the time we met Oscar and his team that we were in good hands. Excellent job SERVPRO! Keep up the good work.

 

Nathan & Nancy: First, let me tell you how much I appreciate the excellent work you did in my home at 1424 Oxford Place, Mesquite, TX, in 2015. Not only was the remediation handled expediently but very professional by all of your people.  If you ever need a recommendation, please consider me as a very satisfied client! Also, thank you for "holding" all of the items from my home deemed as "unsafe and to be destroyed" for such a long and extended period of time.  As I have finally settled my lawsuit on Friday, June 24, 2016, and the parties involved are not interested in receiving these items, you may now destroy these items at your convenience. Again, thank you for the excellent work ethics.....it is so refreshing knowing there are companies like yours that exist.  I can now move on after my long 3 year battle and return my home to its original condition before the "black mold invasion"! Please say thank you to all involved!  Take care! Cynthia Bowman

On 10-20-2016 I woke up 0800am to a home flooded with water. I can honestly say I had no idea what to expect. I notified my insurance company and they recommended SERVPRO and gave me the number to call. I remember thinking, "well, they won't be out here til at least 4pm this afternoon."

I spoke with a friendly call taker who first said, "I am sorry this happened to you..." Then she told that a representative from my local SERVPRO office would be calling me "shortly." Little did I know shortly would be 15 minutes. The representative from the local SERVPRO was very friendly as well. She advices me that the techs were in their morning meeting and would be out there "soon". Again, little did I know soon would be 40 minutes.

I open my front door and there stood (2) kids! With khaki pants and green SERVPRO shirts. I remember thinking, my house is a disaster and they send kids! I watched as these young men sprang into action and kept me informed along the way. As a police officer I deal with young kids quite often and most of the time it's not pleasant. But the manners on these youngsters, to include the one that came back and removed the fans was amazing! Did yall raise these kids?? LOL

I know how important feedback can be. So I wanted to take a few extra minutes, not to just fill in bubbles, but let you guys know that you got a team that serves your mission well. A team that understands first and foremost, that homeowners are in crisis mode. Homeowners are trying to figure out what to do next, who to call next, is my house ruined. But when you team takes the time to show empathy and care for a person's property and present an attitude that everything will be fine we are going to care of this mess, it goes a million miles with your customers.

So great job! Share this letter! And by the way, I hope I never see yall again!

SERVPRO for life.

All staff was professional, efficient, and polite. Did a great job!

Just keep up the good quality service!

They were all very kind and so understanding.

Very pleased. 5 star crew.

Super job! I couldn't be more pleased with the level of service.

Excellent service! We use SERVPRO for our clients, so why wouldn't I use SERVPRO for my home.

Very nice employees. They couldn't have been better.

Staff was so nice to me and my family. They took care of everything, and truly made me feel like I was important.

I was truly impressed with the promptness and service I received from your company during our family crisis just a few short weeks ago. From start to finish the members of the SERVPRO family were extremely professional and courteous and put my family at ease during a very uneasy time. I feel comfortable that the job was done correct and that I couldn't have called a better company to assist my family and I during all this. I will express my satisfaction to my insurance company (USAA) as well

Words cannot explain how GREAT the service was today at our home - I am sorry I don't have the names of the 2 guys that came out, but they were AWESOME! They explained everything to us in detail and went to work fast. I fell they deserve a BIG RAISE - they represented your company very well.

SERVPRO of Grand Prairie was very professional and always responded quickly to any request and need that we had. They made every effort to save our floors from having to be replaced, but unfortunately they were not able. We would recommend to anyone this company to handle any problems that they are having with restoration in our home.

Everyone was nice & answered all my questions. Will recommend to others.

Very pleased with SERVPRO team. Excellent work.

I prefer this branch of SERVPRO for all my water damage repair (previous customer).

Very friendly prompt and worked quickly

Prompt & Courteous, Excellent Service.

Was really impressed with the fast response time and great team. Great job.

The gentlemen were very professional and courteous and actually calmed my nerves about this whole situation.